Return and Exchange Policy
At Anfal , customer satisfaction is our top priority. We ensure that every product is crafted and delivered with great care. However, if you experience any issues with your order, please read the following policy to understand your options for returns, exchanges, and refunds.
RESHIPPING (DOMESTIC ORDERS)
If an order is returned to us due to any of the following reasons, the customer may request a reshipment by paying a reshipping fee:
- Incorrect or incomplete address provided at checkout.
- Customer unavailable during delivery attempts.
- Failure to respond to courier calls or messages.
- Customer refusal to accept the parcel without valid reason.
This applies to both COD and prepaid orders.
Important Notes:
- The reshipping fee must be paid in advance before the order is dispatched again.
- For COD orders, the reshipped order may be converted to prepaid to avoid repeat issues.
- Reshipment is subject to product availability at the time of request.
- If the customer chooses not to reship, we can issue a refund (for prepaid orders only) after deducting original shipping and return-to-origin (RTO) charges. COD orders are not eligible for refund once returned.
EXCHANGE & RETURNS (DOMESTIC ORDERS)
Products can be exchanged within 7 working days from the date of receipt.
Exchange requests will only be accepted if:
- The product is unused, with tags and invoice attached.
- The wrong or defective item was delivered.
Please note that:
- Sale items or custom-stitched outfits cannot be exchanged or returned.
- Minor differences in color, embroidery placement, or texture due to photography, lighting, or screen display will not qualify as defects.
- Each order is eligible for one-time exchange only.
If your product qualifies for an exchange, please contact our customer support team at
📧 support@anfalofficial.com or via WhatsApp within 7 days of delivery.
Allow 10–15 working days for the exchange process once your return is received and reviewed. If the item is incorrect or defective, it will be picked up from your doorstep without extra cost.
CUSTOM STITCHING / MADE TO ORDER
Custom-stitched and made-to-order outfits are non-refundable and non-exchangeable, as they are tailored to customer measurements.
However, in case of a manufacturing defect or if the outfit is not stitched according to provided measurements, please contact our support team for assistance.
Please note: Custom stitching may extend delivery time depending on customer communication and approval.
EXCHANGE & RETURNS (INTERNATIONAL ORDERS)
Currently, Anfal does not offer an exchange or return policy for international orders.
If you received an incorrect or damaged item, please contact our customer care team immediately with photos and your order number for further assistance.
Important:
- Always take photos of the package and invoice before opening your parcel.
- This helps resolve any issue efficiently if a complaint is filed.
Custom Duties & Refusals:
If a customer refuses to accept an order or fails to provide necessary customs clearance documents, Anfal will not be responsible for any loss or refund.
REFUND POLICY
Refunds are not applicable except in cases where the ordered item(s) are out of stock or unavailable.
If approved, refunds will be processed to the original payment method within 2–3 weeks after confirmation.
Please note:
- Shipping, handling, and transaction fees are non-refundable.
- Refunds will be processed only for the item(s) removed from your order — not the full order value.
- For payments made via Bank Deposit / Direct Transfer, refunds will be issued to any Pakistani bank account provided by the customer.
ORDER CANCELLATION
You may cancel your order before it has been processed or dispatched.
Once the order has been shipped, our Return & Exchange Policy will apply.
Anfal reserves the right to decline orders if payment fails or the product becomes unavailable.
You will receive an email or SMS notification once your order is confirmed or canceled.
SALE ITEMS
Sale or discounted items are non-exchangeable and non-refundable.
Minor imperfections, color variations, or end-of-season discounts will not be considered defects.
If a sale item appears damaged or incorrect, please contact us within 3 days of receiving your order at:
📧 support@anfalofficial.com